Are you looking for a gift but not sure what to buy? Give the gift of choice with an Incense Soul $25 gift card.
Our gift cards are issued electronically and have no expiry date.
The gift card can be spent across our whole product range. We can email the gift card to you or directly to the recipient (ideal if you’ve left it a little late!).
- upon purchase of the digital gift card, you will receive a unique digital gift card code by email
- the digital code can be used as payment at the checkout for a future purchase
- the gift cards have no expiry date
- a single gift card can be used more than once provided there is still a balance remaining on the card
- multiple gift cards can be used towards a single purchase
- the gift card cannot be used to purchase another gift card
We process orders within 1-2 days. Processing includes checking, packing, and sending your order out to the carrier. Processing time should be added to the total delivery time.
Please note that we can only cancel new order before it is shipped out and a shipping confirmation email with the tracking number is received. As soon as you receive the shipping confirmation email with the tracking number, your order is on the way to you, and we cannot stop the delivery anymore. You will need to wait for the goods to arrive and ship them back to us within 14 days after delivery to apply for a refund or exchange.
TRACKING MY ORDER:
- You receive the tracking numbers with every order via email
- To track your order, please wait up to 2 business days after processing
Track your order here: TRACK ORDER
If you don’t see the email in your inbox, please check your spam folder or promotion folder, or add firstname.lastname@example.org to your safe sender’s list.
- Standard Shipping
- We offer FREE standard shipping for orders $75+.
Standard Shipping Costs, the service used, and estimated shipping times in business days are in the table below:
|United States||USPS||$6.45||7 - 14 d|
|Canada||Canada Post||$7.95||8 - 20 d|
|United Kingdom||Royal Mail||$7.95||6 - 14 d|
|Australia||Australia Post||$9.95||10 - 24 d|
|New Zealand||New Zealand Post||$9.95||10 - 24 d|
|France||La Poste||$8.95||8 - 18 d|
|Germany||DHL Packet||$8.95||8 - 18 d|
|Italy||Poste Italiane||$8.95||8 - 18 d|
|Ireland||An Post||$8.95||8 - 18 d|
|Belgium||Bpost||$8.95||6 - 16 d|
|Netherlands||Post NL||$8.95||6 - 16 d|
|Spain||Correos Spain||$8.95||10 - 20 d|
|Switzerland||Die Post||$12.95||10 - 18 d|
|Sweden||PostNord Sweden||$8.95||10 - 20 d|
|Mexico||MailAmericas||$10.95||14 - 24 d|
|Brazil||Correios Brazil||$10.95||12 - 18 d|
|Israel||Israel Post||$10.95||12 - 18 d|
|Hong Kong||SF Express||$10.95||10 - 16 d|
|India||India Post||$10.95||14 - 22 d|
|Japan||Japan Post||$10.95||10 - 16 d|
|Korea||ePost||$10.95||10 - 16 d|
|Singapore||Singapore Post||$10.95||10 - 16 d|
|UAE||Emirates Post Group||$10.95||8 - 14 d|
|Saudi Arabia||Saudi Post||$10.95||8 - 14 d|
|Other European countries||$8.95||10 - 24 d|
|Other Latin American countries||$10.95||16 - 30 d|
|Other Asian countries||$10.95||14 - 30 d|
|Africa||$12.95||14 - 36 d|
- Express Shipping
We also offer Express shipping methods. If you have any questions, feel free to contact us at email@example.com.
- Express Shipping Costs and estimated shipping times in business days are in the table below:
|United States||$10.45||4 - 9 d|
|Canada||$12.95||6 - 12 d|
|United Kingdom||$12.95||5 - 9 d|
|Australia||$16.95||7 - 16 d|
|New Zealand||$16.95||7 - 16 d|
|France||$14.95||6 - 12 d|
|Germany||$14.95||6 - 12 d|
|Italy||$14.95||6 - 12 d|
|Ireland||$14.95||6 - 12 d|
|Belgium||$14.95||6 - 10 d|
|Netherlands||$14.95||6 - 10 d|
|Spain||$14.95||7 - 14 d|
|Switzerland||$18.95||7 - 12 d|
|Other European countries||$14.95||7 - 16 d|
|Other Latin American countries||$18.95||8 - 20 d|
|Other Asian countries||$18.95||8 - 20 d|
All of our orders are sent with insured shipping and handling.
For multi-item orders, it may happen that your order can be shipped in separate packages at different times to reduce the weight of one shipment, avoid any possible customs fees, and get it to you as soon as possible.
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which your local customs office determines. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
We ship from several warehouses around eastern Asian countries and territories, such as China, Singapore, and Hong Kong.
Please understand that due to COVID-19, the shipments may delay! Orders may appear to be stuck while waiting to be cleared by Customs is the destination country. Typically, you will see an “Acceptance” tracking update until the package has been cleared by customs. Once the package has been cleared the courier will update tracking information until the package arrives at your door. If you think there may be a larger issue with your package please contact us at firstname.lastname@example.org.
OUR 14-DAY RETURN/EXCHANGE
1, If your goods arrived damaged or faulty, please contact us within 48 hours of receiving your order. We will arrange to deliver new items or refund all your payment. You do not need to return the damaged goods.
2, Return of the goods you did not order (wrong size/color/item). In the event that you find that the goods you have ordered do not correspond to the goods you received, you have the right to return the goods back to us within 14 days of receiving the goods. You do not pay a handling fee for returning the goods to us. The cost of returning the goods is borne by the Seller and you will receive the prepaid shipping label from us.
3, If the product is not entirely to your liking, you can return/exchange it within 14 days after receiving your goods without giving a reason. The goods returned must be undamaged and must not show signs of damage and use.The cost of returning the goods is borne by the Buyer only if the goods fully met the quality requirements and were not defective.
In order to return the item for exchange or receive your refund, please follow the steps below:
Products can only be returned if they are still in their original condition. Used products or products damaged by the customer will not be eligible for a refund or only partial refund will apply.
More about our return/refund policy in Section 10 of our Terms of Service.
Or you can start the return process by contacting us at email@example.com or firstname.lastname@example.org with a detailed reason for return and pictures or a video of the product that supports your cause.
You will receive the instructions with the address where you need to mail the product you would like to return.
To assure your refund, please use a trackable mail service; we will not be responsible for lost or missing packages.
You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable.
Upon the receipt of your package, your products will be examined, and a exchange or refund will be processed. A refund receipt will be emailed to the email address you used when making your original purchase.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product you have returned.
There are certain situations where only partial refunds are granted (if applicable):
a, any item not in its original condition, is damaged or missing parts for reasons not due to our error or shipping damage error.
b, any item that is returned more than 14 days after purchase.
c, several types of goods are exempt from being returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.