Shipping & Delivery
We process orders within 1-3 days. Processing includes checking, packing, and sending your order out to the carrier. Processing time should be added to the total delivery time.
Please note that we can only cancel new order before it is shipped out and a shipping confirmation email with the tracking number is received. As soon as you receive the shipping confirmation email with the tracking number, your order is on the way to you, and we cannot stop the delivery anymore. You will need to wait for the goods to arrive and ship them back to us within 14 days after delivery to apply for a refund or exchange.
TRACKING MY ORDER:
- You receive the tracking numbers with every order via email
- To track your order, please wait up to 2 business days after processing
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Track your order here: TRACK ORDER
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If you don’t see the email in your inbox, please check your spam folder or promotion folder, or add info@incense-soul.com to your safe sender’s list.
SHIPPING METHODS:
1. Standard Shipping- We offer FREE standard shipping for orders $75+.
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The standard shipping service used, and estimated shipping times in business days are listed in the table below:
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We also offer Express shipping methods, such as FedEx, DHL Express, and YunExpress. If you have any questions, please contact us at info@incense-soul.com.
- Express Shipping Costs and estimated shipping times in business days are listed in the table below:
All of our orders are sent with insured shipping and handling.
For multi-item orders, it may happen that your order can be shipped in separate packages at different times to reduce the weight of one shipment, avoid any possible customs fees, and get it to you as soon as possible.
The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties, and related customs fees may be charged once your order arrives at its final destination, which your local customs office determines. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of the charges, please contact your local customs office.
We ship from several warehouses around eastern Asian countries and territories, such as China, Singapore, and Hong Kong.
Please understand that due to COVID-19, the shipments may delay! Orders may appear to be stuck while waiting to be cleared by Customs is the destination country. Typically, you will see an “Acceptance” tracking update until the package has been cleared by customs. Once the package has been cleared the courier will update tracking information until the package arrives at your door. If you think there may be a larger issue with your package please contact us at info@incense-soul.com.